At Southside ARC, we know that dealing with vehicle repairs, whether cosmetic, mechanical, or related to advanced driver assistance systems can sometimes feel overwhelming. Customers want clarity, confidence, and reassurance that their vehicle is in the best hands.
That’s why we’ve adopted a simple communication approach called the PAV Framework. It was developed for industry professionals and recently shared at an ABP event, but it’s just as valuable for our customers. At its core, PAV helps us communicate clearly, avoid jargon, and ensure you always know what’s happening with your vehicle.
Here’s how it works.
P — Purpose: Clear Information From the Start
When you bring your vehicle to us, our first goal is to give you a clear understanding of:
- What the issue is
- Why it matters
- What needs to happen next
No confusion. No guesswork. Just transparent, straightforward explanations so you feel confident about the process ahead. Whether it’s advanced diagnostics, ADAS calibration, or accident repair, we make sure the purpose behind every step is fully explained.
A — Action: What We’ll Do Next (and What We Need From You)
Once the purpose is clear, we outline the exact actions involved in putting things right. This could include:
- Running a deep diagnostic test
- Removing and refitting parts
- Carrying out specialist programming
- Completing a full safety calibration
- Preparing an insurance-approved repair plan
We’ll also let you know what (if anything) we need from you, such as dropping off the vehicle, approving a repair estimate, or confirming your insurer’s details.
When everyone knows the next step, the whole repair journey becomes smoother.
V — Value: How This Benefits You
Every action we take adds value to your repair. That value might look like:
- Improved safety through accurate diagnostics and calibration
- Reduced repair time thanks to upfront clarity
- Better long-term performance because issues are fixed correctly, not just temporarily
- Peace of mind knowing your vehicle is being repaired to the highest standards
At Southside ARC, value isn’t about cutting corners, it’s about ensuring you get a professional, reliable repair that keeps you safe on the road.
The video below was originally created for an industry audience and was presented at an ABP event. Although it focuses on how professionals interpret value, quotes, and repair estimates, we believe it can still be useful for our customers. It offers a behind-the-scenes look at how we approach communication, transparency, and repair planning at Southside ARC.
While it was not designed as customer guidance, we’ve included it here—as additional insight—so you can better understand the standards and thinking that guide our work:
Why PAV Matters
The PAV approach helps us deliver:
- Clearer communication
- Faster decisions
- Fewer delays
- A better overall repair experience
We want you to feel informed, in control, and confident from the moment you contact us through to the moment your vehicle is returned.
Here to Support You Every Step of the Way
Whether you’re visiting us for body repairs, diagnostics, ADAS work, or programming, the PAV Framework shapes the way we communicate and collaborate with you.
At Southside ARC, great repairs start with great communication and PAV helps us deliver both.
If your vehicle needs expert attention or if you’d like advice on a fault, warning light, or repair, our team is here to help.
➡️ Contact us today: https://southsidearc.co.uk/contact
➡️ Book diagnostics or repair
➡️ Speak with one of our specialists
